LOCKNKEY.IN
Privacy Policy
Modified 15.03.2022
Our privacy obligations
Locknkey.com ("Locknkey") is governed by the Indian Information Technology Act, 2000. They regulate how personal information is handled by Locknkey.com.
'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Locknkey's Privacy Policy applies to personal information collected and/or held by Locknkey.
This Privacy Policy also explains how we process 'personal data' about people in India.
We will review this policy regularly, and we may update it from time to time.
The types of personal information we collect and hold
We collect personal information about our providers in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content" that you provide us with the intention of sharing with other providers. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.
In some situation providers may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.
In some situations providers may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
How we collect personal information
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
Information that we collect from others
Providers can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Providers can stop us from collecting data from other platforms by removing our access on the other platform.
Providers have the ability to invite non-providers to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of providers may be collected from public sources.
We may collect or process the following information:
Information we collect as you use our service
We maintain records of the interactions we have with our providers, including the products, services and customer support we have provided. This includes the interactions our providers have with our platform such as when a user has viewed a page or clicked a button.
In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following information:
Links to other sites
On our website, you will encounter links to third party websites. These links may be from us, or they may appear as content generated by other providers. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.
How we use personal information
The information we request, collect, and process is primarily used to provide providers with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The 'lawful processing' grounds on which we will use personal information about our providers are (but are not limited to):
We use automated decision when helping matching providers to tenders. The primary way this occurs is through how we rank providers. These rankings are produced by analysing user generated content, user activity and the outcome of tenders; in this context, user generated content will include reviews that providers receive when completing tenders. More information on these ranking guides can be found in our community articles. Automated decision making is also used to recommend potential tenders to our providers and as a part of our marketplace security systems.
When we disclose personal information
Our third party service providers
The personal information of providers may be held, transmitted to or processed on our behalf outside India, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third party service providers include:
Third party applications
Through the Locknkey API it is possible for providers to grant third party applications access to their Locknkey account. Depending on the permissions that are granted, these applications may be able to access some personal information or do actions on the providers' behalf. These third party applications are not controlled by us and will be governed by their own privacy policy. Providers are able to remove third party applications from access their data through their settings.
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
Accessing, correcting, or downloading your personal information
You have the right to request access to the personal information Locknkey holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
Exercising your other rights
You have a number of other rights in relation to the personal data Locknkey holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between providers, facilitate payments, and provide protection for the legitimate providers of our marketplace - these data uses are protected against the below rights.
You have the right to:
Human review of automated decision making / profiling - In the case of our ranking algorithms, it is not possible to exercise this right as this ranking is a fundamental part of the marketplace that providers participate in, opting out would mean not being able to participate in the marketplace. Decisions affecting marketplace security are already reviewed by humans.
Direct marketing and profiling - providers can control what emails they receive through their settings page.
Erasure - Most personal information and user generated content cannot be deleted as they are used to support contracts between providers, document financial transactions, and are used in providing protecting other legitimate providers of the marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing - under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.
Unless stated above, providers may exercise any of the above rights by contacting our Privacy Officer.
To contact our Privacy Officer
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
By Email:
support@locknkey.in